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  • Starting and Stopping Knova Services

    Overview There may be times when you need to shut down the Knova system to perform server maintenance tasks, for example. However, when starting or stopping Knova services, it is crucial to follow a s...

  • Kettle Jobs Not Running

    Overview You may notice that Kettle jobs are not running and when you are trying to generate a report, it is not showing up-to-date data. Also, Knova Services may return a KetlLoader.exe Error or DocI...

  • Changes Made to Article Are Not Saved or Reflected

    Overview You may encounter an issue that changes made to a specific article in the content editor are not reflected after you have saved the updated document. For example, you have deleted links from ...