Process To configure a Knova Knowledge Central Role: In the menu bar of the Knova Administrator page, go to Manage People and select: Role Manager (KKC) - For Knowledge Central. Role Manager (KSS) -...
Process In the menu bar, click Manage People then go to Agent Level Manager. From the Agent Level Manager screen, you can create a new Agent Level or edit an existing Agent Level by clicking its nam...
Overview Users are trying to open or edit a knowledge object (i.e. authored document) but are getting the following error: The requested URL is invalid or internal error occurred. Please see your syst...
Overview You may notice that updates to recommendations or pagelets are not going through after Hazelcast services were down and you killed the Hazelcast process and started it back. At the same time,...
Overview You may encounter an issue with latency (pages take long time to load) and, as a result, Knova is inaccessible for users. Also, Wildfly services may be using large amount of CPU resources, ca...
Overview You experience an outage - Knova is not loading for users or admins and multiples service restarts are not fixing the issue. Additional possible symptoms: KRetriever.exe is not starting and A...
Overview You may want to export articles from Knova in human-readable format (not in XML) and want to know how to do it. Information The job to export articles in the required format as a billable tas...
Overview You may want to configure a message that will be displayed for users when they submit feedback (e.g. confirming that feedback was successfully received) for a document in Knova. Information U...
Overview You may want to be able to remove the calendar selector icon from Knova (e.g., by commenting out the corresponding lines in the source code) as you want for users to only be able to enter the...